Shipping

SHIPPING

Coverage of Delivery

XKCHIEF delivers to most locations worldwide, but does have a small number of countries we are unable to deliver to. XKCHIEF will endeavour to deliver the products to the specified delivery address in a timely manner. XKCHIEF takes no responsibility for any failure to deliver, or delay in delivery caused by events outside of its control.

Delivery Duration

In normal circumstances, orders are shipped within 1-3 days after placed. Nevertheless, we endeavor to ship our orders as soon as we can whenever possible.

The estimated order arrival time only applies to usual days. It may take 2-3 extra working days to arrange for delivery during Sale Promotion, Valentine's Day, Mother's Day and Christmas.
 
Your order will usually be delivered on time, although delays may occasionally occur. Factors beyond our control may impact delivery time and these may include unforeseen impacts caused by our delivery partners and weather disturbances. XKCHIEF carries no liability in these cases and recommends that orders are placed as early as possible.

Track your Order

When your order is dispatched, you will receive an email with a tracking number. Please use the tracking number to locate your parcel on the courier website. Please note that you will not be able to track the delivery status until the day when you received your tracking number.

Courier Service

Our orders are sent via courier service provided by DHL eCommerce or DHL Express depends on the area. If there is no one available to sign for a delivery then the parcel will be returned to the depot. The courier may contact you over the phone to arrange a re-delivery or pick up at depot at your convenience. Please note that your parcel will be available at the depot on the next 1-2 business days from the first delivery attempt.

Please refer to the DHL eCommerce and DHL Express website our delivery timeframes for normal service.

DHL Express: https://mydhlplus.dhl.com/cn/en/home.html#/getQuoteTab

DHL eCommerce: https://www.dhl.com/cn-zh/home/our-divisions/ecommerce/customer-service/consumer-faq.html

Shipping Cost
 
Free Shipping On All Orders.

Tax & Duties
    
Your order may be subject to import duties and taxes once it reaches the country it is being shipped to.
Any fees will vary depending on the destination country and order value.
If unsure, we recommend you contact the relevant overseas customs office to aid in making an informed purchase decision.
XKCHIEF are not responsible for these fees and it will be the recipient of the goods who will be asked to pay upon delivery.
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