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You can redeem your gift card online at xkchief.com
How can we help you ?
SHIPPING & RETURNS
How do I track my order?
Once your order has shipped from our warehouse, you will receive an email notification with a tracking information. Please also check your junk email. This email will have all your shipping information and ways to track your order.
Please note you will not get tracking information until your order is processed and shipped. There may be additional shipping delays due to high order volumes..
What if I received an incorrect item or an item is missing from my order?
We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen please contact us immediately so we can resolve the issue.
What is XKCHIEF's return policy?
If for any reason you are not completely satisfied with your purchase, you may return items that are unused and in original condition within 7 days of purchase.Shipping charges are non-refundable. Last chance or Clearance items are final sale and cannot be returned or exchanged. XKCHIEF Gift Cards are non-returnable.
For full details of our returns policy please visit our returns page.
GIFT CARD
Where can I redeem my XKCHIEF Gift Card?
How long before the Gift card arrives?
Gift card are sent over email to the gift recipient on the same day.
What happens if I lose my XKCHIEF Gift Card?
Gift Card should be treated as cash; XKCHIEF is not responsible for lost, stolen, damaged, or unauthorized use of Gift Cards. XKCHIEF will replace a lost card for the remaining balance only with the presentation of an original receipt.
Can my XKCHIEF Gift Card be redeemed for cash?
Gift Cards cannot be redeemed for cash except where required by law.
Can I return my XKCHIEF Gift Card?
Gift Cards are non-returnable once purchased.
Do XKCHIEF Gift Cards Expire?
No, our gift cards do not expire and there are no fees associated with them.
ORDER
How do I cancel an order?
Orders are processed very quickly. Once you have received your confirmation email, your order cannot be cancelled. For further assistance, please contact us. Provide the order details for further assistance
Can I change my shipping/delivery address after I have placed an order?
Orders are processed very quickly. It is not possible for XKCHIEF to change your shipping address. Please Contact Us for further assistance.
How can I amend my order?
Orders are processed very quickly. Once you have received your confirmation email, your order cannot be amended. For further assistance, please contact us. Provide the order details for further assistance.
How can I pay for my order?
You can pay using PayPal and XKCHIEF Gift Card. The payment methods are all 100% secure.
How do I place an order?
To place an order please select your desired item(s) and add to your Cart. Once you are satisfied with your selection, follow the instructions on the checkout page to complete your order. You will have the option to create an account, log in to an existing account, or guest check out. As soon as you confirm your order, you will receive an automated e-mail confirmation.
What happens when I place my order?
Once you place your order, you will receive an email confirmation. All personal and payment information will be verified and if there are any issues we will contact you.
